Data Protection

Privacy Policy
ug889 Data Commitment

Your privacy matters to us. This Privacy Policy explains exactly what personal data ug889 collects, how we use it, who we share it with, and the rights you hold as a registered player on our platform. We are committed to transparency and to handling your data with the highest standards of security.

Last Updated: 1 January 2026
Our Privacy Commitments

Six core principles that govern how ug889 treats your personal information.

256-Bit SSL Encryption

All data transmitted between your device and the ug889 Platform is protected by industry-standard 256-bit SSL encryption, making it unreadable to any third party in transit.

No Data Sales

ug889 does not sell, rent, lease, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your account and comply with regulations.

Minimal Data Collection

We collect only the data we genuinely need — no more. Every data point ug889 gathers has a specific, documented purpose tied to account operation, identity verification, fraud prevention, or legal compliance.

Your Rights Are Protected

You have the right to access, correct, export, or request deletion of your personal data at any time. Submit a data request to [email protected] and we will respond within 14 days.

Defined Retention Periods

ug889 retains your data only for as long as required by our operational and legal obligations. Account data is deleted or anonymized within 90 days of a confirmed account closure request.

Breach Notification

In the unlikely event of a data breach that affects your personal information, ug889 will notify affected players via their registered email address within 72 hours of becoming aware of the incident.

Table of Contents
Overview: This Privacy Policy ("Policy") describes how ug889 ("Platform", "We", "Us", "Our") collects, processes, stores, and protects the personal data of individuals ("Player", "User", "You") who access or use the ug889 website at https://ug889.club. By registering an account or continuing to use the Platform, you acknowledge that you have read, understood, and agreed to this Policy in full.
Section 1

Introduction

ug889 is an internationally licensed online betting and casino platform serving English-preference players based primarily in Indonesia. We take the privacy of our players seriously and are committed to handling all personal data responsibly, transparently, and securely.

This Policy applies to all personal data collected through the ug889 website, mobile-optimized browser experience, live chat support system, email correspondence, and any other channel through which you interact with us. It covers data collected both at the point of registration and on an ongoing basis throughout your use of the Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference and form part of the overall agreement between you and ug889.

Commitment: ug889 processes your personal data only where we have a valid legal basis to do so — either your explicit consent, the performance of our contract with you, a legitimate business interest, or a legal obligation. We do not process data speculatively or without a documented purpose.
Section 2

Definitions

For the purposes of this Policy, the following terms have the meanings set out below:

Term Meaning
Personal Data Any information that identifies or can reasonably be used to identify a living natural person, directly or in combination with other data held by ug889.
Processing Any operation performed on personal data — including collection, storage, use, disclosure, erasure, or any combination thereof.
Controller The entity that determines the purposes and means of processing personal data. For this Policy, ug889 is the data controller.
Processor A third party that processes personal data on behalf of ug889 under a documented data processing agreement.
Consent A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose.
KYC Know Your Customer — the identity and age verification process conducted to confirm that a Player is who they claim to be and meets the minimum age requirement of 21 years.
Cookies Small text files placed on your device by the ug889 Platform to store session state, preferences, and anonymized analytics data.
Data Subject The natural person to whom personal data relates — in this context, you as a registered or visiting user of the ug889 Platform.
Section 3

Data We Collect

ug889 collects personal data through several distinct channels. The categories of data we collect and the contexts in which we collect them are set out below.

3.1 Registration Data

When you create an account on the ug889 Platform, we collect the following information:

  • Full legal name (as it appears on your government-issued identity document)
  • Date of birth (to verify that you meet the minimum age requirement of 21 years)
  • Email address (used as the primary communication and login identifier)
  • Mobile phone number (for account security and optional two-factor authentication)
  • Residential address, including city and province (e.g., Jakarta, Surabaya, Bandung, Bali)
  • Chosen username and encrypted password
  • Preferred currency (Indonesian Rupiah, IDR)

3.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to confirm player eligibility, we may request:

  • A copy of your Indonesian National Identity Card (KTP — Kartu Tanda Penduduk), passport, or other government-issued photo ID
  • A utility bill, bank statement, or official correspondence confirming your residential address (issued within the last three months)
  • A photograph or selfie taken alongside your identity document, where enhanced verification is required
  • Bank account details or e-wallet screenshots confirming ownership of your registered payment method (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja)

3.3 Transaction Data

  • Deposit and withdrawal amounts, timestamps, and payment method identifiers
  • Transaction reference numbers provided by payment processors
  • Bonus claims, wagering activity, and balance history

3.4 Usage & Technical Data

  • IP address and approximate geolocation derived from IP lookup
  • Device type, operating system, browser type and version
  • Pages visited, time spent, click paths, and session duration
  • Game history — titles played, bet amounts, outcomes, and session lengths
  • Live chat transcripts and email correspondence with our support team

3.5 Data You Voluntarily Provide

  • Information submitted via support tickets, survey responses, or feedback forms
  • Responsible gaming self-assessment answers or deposit limit preferences you choose to set
  • Any other data you proactively share with the ug889 team
Note on Sensitive Data: ug889 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless directly relevant to a responsible gaming self-exclusion request. Where such data is provided voluntarily (for example, in a support chat), it is handled with the highest level of confidentiality and is not used for any commercial purpose.
Section 4

How We Use Your Data

ug889 uses the personal data it collects for the following documented purposes only:

Purpose Data Used
Account creation and management Registration data, username, email, phone number
Identity and age verification (KYC) ID document copies, selfie, address proof, date of birth
Processing deposits and withdrawals Transaction data, payment method identifiers, bank account details
Fraud prevention and AML compliance IP address, device fingerprint, transaction patterns, KYC documents
Customer support delivery Email, phone number, live chat transcripts, account history
Responsible gaming monitoring Game history, session data, self-assessment responses, deposit limits
Platform improvement and analytics Anonymized usage data, click paths, device/browser data
Promotional communications (with consent) Email address, betting preferences, game history
Legal and regulatory compliance All categories as required by applicable law or authority
Marketing Communications: ug889 will only send you promotional emails or push notifications if you have explicitly opted in to receive them during registration or through your account settings. You may withdraw this consent at any time by updating your communication preferences or by emailing [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before withdrawal.
Section 5

Legal Basis for Processing

Every processing activity carried out by ug889 rests on one of the following legal bases:

  • Contract Performance: Processing your registration data, KYC documents, and transaction data is necessary to enter into and perform the contract between you and ug889 — i.e., to open and operate your account and to process your bets, deposits, and withdrawals.
  • Legal Obligation: Anti-money laundering checks, age verification, and the retention of certain financial records are required by applicable international gaming regulations and financial crime prevention standards that ug889 is bound to follow as a licensed operator.
  • Legitimate Interests: Fraud prevention, platform security monitoring, responsible gaming analysis, and aggregate analytics are conducted under ug889's legitimate interests as a platform operator, balanced against the interests and rights of our players.
  • Consent: Marketing email communications, optional cookies beyond functional necessity, and the processing of any voluntarily provided sensitive data are carried out only on the basis of your explicit, freely given consent. You may withdraw consent at any time without penalty.
Section 6

Data Sharing & Disclosure

ug889 does not sell your personal data. We share your data only in the limited circumstances described below, and always subject to appropriate data protection safeguards.

6.1 Service Providers (Processors)

We engage trusted third-party service providers to help us operate the Platform. These providers act as data processors under written agreements and are permitted to use your data only for the specific service they provide to ug889:

  • Payment processors: Indonesian bank partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive the minimum transaction data required to process your deposits and withdrawals.
  • KYC and identity verification providers: Specialist third-party identity verification platforms may process your ID documents under a dedicated data processing agreement with equivalent security standards.
  • Game content providers: Live casino and slot providers (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe) receive an anonymized session token to load game content and record game outcomes. They do not receive your full name, payment details, or identity documents.
  • Cloud hosting and infrastructure providers: ug889's Platform is hosted on enterprise-grade servers with access controls restricting data to authorized technical personnel only.
  • Customer support software: Our live chat and ticketing system provider stores support conversation transcripts solely for the purpose of delivering and improving support quality.

6.2 Legal Disclosures

  • ug889 may disclose your personal data to law enforcement authorities, financial intelligence units, or other regulatory bodies where required to do so by applicable law, court order, or a lawful government request.
  • Where we suspect that an account is involved in money laundering, terrorist financing, or serious fraud, we are obligated to report the matter to the relevant authorities and may be legally prohibited from notifying you of this disclosure.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of ug889's business, your personal data may be transferred to the acquiring entity. You will be notified via email at least 30 days before any such transfer takes effect, and the acquiring entity will be bound by this Privacy Policy or a policy of equivalent or greater protections.

No Third-Party Marketing: ug889 will never share your personal data with advertisers, marketing networks, data brokers, or other commercial third parties for their own marketing purposes. This commitment is absolute and does not change based on your account status.
Section 7

Cookies & Tracking Technologies

The ug889 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly and to improve your experience. The categories of cookies we use are described below.

Cookie Type Required? Purpose
Strictly Necessary Always active Maintain your login session, remember your cart/bet slip, and enable core Platform features. Cannot be disabled without breaking functionality.
Functional Active by default Remember your language preference, display settings, and responsible gaming limit choices across sessions.
Analytics Consent required Collect anonymized data on page views, session duration, and navigation paths to help us understand how players use the Platform and identify areas for improvement.
Fraud Prevention Always active Detect bot activity, multi-account patterns, and suspicious session behavior as part of our fraud and AML monitoring systems.

You may manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in or placing bets on the Platform. ug889 does not use third-party advertising cookies or cross-site tracking pixels.

Section 8

Data Security

ug889 employs a layered security architecture to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

  • Transport Security: All data in transit between your device and our servers is encrypted using TLS 1.3 with 256-bit AES encryption.
  • Data at Rest: Stored personal data and KYC documents are encrypted at rest using AES-256 encryption. Encryption keys are managed through a dedicated key management service with strict access controls.
  • Access Controls: Access to personal data is restricted to authorized ug889 personnel on a strict need-to-know basis, enforced through role-based access control (RBAC) and multi-factor authentication (MFA) for all staff accounts.
  • Infrastructure Security: Our hosting infrastructure undergoes regular third-party penetration testing, vulnerability scanning, and security audits. Critical patches are applied within 24 hours of disclosure.
  • Password Security: Player passwords are stored as salted cryptographic hashes and are never stored or transmitted in plain text. ug889 staff cannot view your password under any circumstances.
  • Incident Response: ug889 maintains a documented incident response plan. In the event of a confirmed data breach affecting player personal data, affected players will be notified within 72 hours via their registered email address.
Your Responsibility: While ug889 takes every reasonable technical measure to secure your data, you also play a role in account security. Use a strong, unique password for your ug889 account, enable two-factor authentication if offered, and never share your login credentials with anyone. ug889 staff will never ask for your password.
Section 9

Data Retention

ug889 retains your personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

Data Category Retention Period
Account registration data For the duration of the active account, plus 90 days after confirmed account closure.
KYC identity documents 5 years from the date of account closure, as required by AML/CFT regulations.
Transaction and financial records 5 years from the date of each transaction, in compliance with financial record-keeping obligations.
Customer support transcripts 3 years from the date of each support interaction.
Game and betting history 3 years from the date of each session, for responsible gaming monitoring and dispute resolution.
Marketing consent records Until consent is withdrawn, plus 1 year thereafter as proof of the consent record.
Anonymized analytics data Indefinitely, as it can no longer be linked to any individual person.

At the end of each applicable retention period, personal data is securely deleted or irreversibly anonymized. Deletion requests submitted before the end of a legally mandated retention period will be honored to the maximum extent permitted by law, with any legally required portion retained in a restricted access archive.

Section 10

Your Rights

As a data subject, you hold the following rights with respect to your personal data held by ug889. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and include your registered account username.

  • Right of Access: You may request a copy of all personal data ug889 holds about you, along with information about how it is used and with whom it has been shared. We will respond within 14 calendar days.
  • Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as your name or address, you may also update these directly through your account settings.
  • Right to Erasure ("Right to Be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where we have no other legal basis for retaining it. Erasure requests are subject to our legal retention obligations described in Section 9.
  • Right to Restrict Processing: You may ask us to pause processing of your data — for example, while a dispute about accuracy is being resolved — without requesting full deletion.
  • Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) so that you may transfer it to another service.
  • Right to Object: You may object to processing based on legitimate interests (including profiling for responsible gaming monitoring) at any time. We will honor your objection unless we can demonstrate compelling legitimate grounds that override your interests.
  • Right to Withdraw Consent: Where processing is based solely on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing.
Response Commitment: ug889 commits to acknowledging all data rights requests within 48 hours and to providing a substantive response within 14 calendar days of receipt. Where a request is complex or voluminous, we may extend this period by a further 14 days, in which case we will notify you of the extension and the reason for it.
Section 11

Children's Privacy

The ug889 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you must not register an account, deposit funds, or place any wager on the Platform.

If ug889 becomes aware that personal data has been collected from a person under the age of 21 — whether through a false registration, a failed age verification check, or any other means — that account will be immediately suspended, all balances will be frozen pending review, and the personal data of the minor will be securely deleted as promptly as practicable, subject to any mandatory legal retention requirements related to the incident.

If you are a parent or guardian and believe that your child has registered an account on the ug889 Platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.

Section 12

International Data Transfers

ug889 operates internationally, and your personal data may be processed on servers located outside Indonesia. Where personal data is transferred to a jurisdiction that does not have equivalent data protection standards, ug889 ensures that appropriate safeguards are in place, including:

  • Standard contractual clauses approved by recognized data protection authorities, incorporated into all data processing agreements with our service providers
  • Binding corporate rules where data is transferred within a group of companies
  • Transfers only to processors and sub-processors that have demonstrated compliance with internationally recognized security and privacy standards (such as ISO 27001 certification)

By using the ug889 Platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to our hosting infrastructure and service providers in accordance with the safeguards described in this section.

Section 13

Policy Updates

ug889 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. When we make changes, the following procedure applies:

  • The "Last Updated" date at the top of this page will be revised to reflect the date of the most recent amendment.
  • For material changes that affect how we use your personal data or that reduce your rights in any way, we will send a notification to your registered email address at least 14 days before the changes take effect.
  • For minor clarifications or non-material updates, the revised Policy takes effect immediately upon publication on this page.
  • Your continued use of the ug889 Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you must cease using the Platform and contact support to request account closure.

We encourage you to review this page periodically to stay informed about how ug889 protects your data.

Section 14

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or ug889's data processing practices, please contact our Data Protection team through the following channels:

  • Live Chat: Available 24/7 directly on the ug889 Platform. Average first response time under 90 seconds.
  • Email: [email protected] — please use the subject line "Privacy Enquiry" or "Data Rights Request" for the fastest routing. Responses within 2 hours between 08:00 and 22:00 WIB.

When submitting a data rights request or privacy complaint, please include your registered account username and a clear description of your request or concern. This allows our team to locate your data records promptly and to respond accurately and completely.

Response Times: All privacy-related enquiries will be acknowledged within 48 hours of receipt. Substantive responses to data rights requests (access, erasure, portability, etc.) will be provided within 14 calendar days. Complex requests may take up to 28 calendar days; you will be notified if an extension is necessary.

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